Hytera PoC Service Terms and Conditions
The subscription details, including a description of the products ordered, prices, and any additional costs, will be displayed to the Customer in the Hytalk Subscribers' Reserved Area on the Website and confirmed via email.
3. ESSENTIAL ELEMENTS OF THE CONTRACT
The essential elements of the "POC service subscription" program are listed below:
A) "Radio + Hytalk subscription"
The Customer chooses the preferred type of POC radio terminal from those available on the Website, compatible with the Hytalk system, and the duration of the subscription program suitable for their needs, selecting them from those listed on the Website at the time of subscription:
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Hytera POC radio |
+ |
Hytalk 1-year subscription |
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Hytalk 2-year subscription |
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Hytalk 3-year subscription |
POC terminals can be accompanied by the optional Web POC Dispatcher service, which includes one (or more) active operations center connected via the Internet to the Hytalk server.
B) "Hytalk subscription"
Once one of the aforementioned periods has ended, the service will be automatically renewed unless canceled 30 days before the natural expiration date, and the recurring cost, including 22% VAT, for each service will be as follows:
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Hytalk POC audio and messaging service for Hytera terminals (SIM excluded) |
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1 year |
2 years |
3 years |
|
€60.00 |
€114.00 |
€161.00 |
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Hytalk POC audio and messaging + video service (*) for Hytera terminals (SIM excluded) (*) video compatible only with POC terminals equipped with a camera |
||
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1 year |
2 years |
3 years |
|
€80.00 |
€153.00 |
€217.00 |
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Hytalk POC Web Dispatcher service license for operations center |
||
|
1 year |
2 years |
3 years |
|
€560.00 |
€954.00 |
€1,347.00 |
4. CONCLUSION OF THE CONTRACT
Orders can only be placed validly through the Website.
To purchase one or more subscription products and services on the Website, the Customer can complete and submit the order using the "Check-out" option, after having accepted these Subscription Terms and Conditions. The Company will ask the Customer for the personal data necessary for the delivery and invoicing of the order. All stages of the purchase procedure are clearly described on the Website pages and in the related texts and graphics.
The Customer must follow the procedure described below:
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View in the "Cart" area the summary of the selected subscription products, both the price (unit and total) and the duration of the initial "Radio + subscription" program chosen, as well as the price of the subsequent renewal upon expiration, including all applicable taxes or duties and any shipping costs and/or applicable fees, the quantities of selected products, availability, and estimated delivery times;
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Add the identification data, shipping address and other personal data required on the Website to complete the order;
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Accept that some items selected in the shopping cart are a recurring purchase;
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Accept that the payment method will be automatically charged to the credit card at the indicated price and that upon expiry the contract will be considered renewed for additional years equal to those selected during activation, unless cancelled as per Cancellation Policy [n.b. link to dedicated page];
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Accept the Conditions and make the payment, select the "Pay now" option.
The Customer acknowledges and declares to have read and fully accepted the Conditions in the version published at the time of placing the order. If the Customer does not agree with some of the terms reported in the Sales Conditions, he/she is therefore invited not to submit the Purchase Order.
To use a discount code, the Customer must enter the code at the time of purchase in the "Discount Code" box on the Cart. When a discount code is accepted, it will be displayed on the "Order Summary" page. Only one code can be used per order. Discount codes cannot be combined, i.e., used together, and are always valid for a limited time.
Adherence to the program
The sale and adherence to the subscription program is concluded when the purchase order is sent by the Customer to the Company.
Subsequently, the Customer will receive an email informing them that they have created a subscription in our BPG SHOP and can view, modify, or cancel it by clicking on the "View subscription" link or accessing their account in the Hytalk Subscribers Area of the Website.
In the reserved area summary information is provided about the essential characteristics of each product purchased through future automatic and scheduled Purchase Orders, including the price (inclusive of all applicable taxes or duties).
The agreement to join the program will be perfected and become fully binding, subject to verification by the Company of the effective availability of the credit or debit card.
In case of failure to pay a single installment, the contract will be considered terminated and the Company will no longer provide the subscription service.
All Purchase Orders automatically issued by the Website in execution of the program will be stored in our database for the time necessary for processing and in any case no longer than the legal terms.
Any contractual or extra-contractual liability for direct or indirect damages to persons and/or things caused by the non-acceptance of an order for the reasons mentioned above is expressly excluded.
5. SALES CONDITIONS – POC SERVICE SUBSCRIPTION PROGRAM
These sales conditions apply to every subscription to the program by the Customer.
The Company reserves the right, at its sole discretion, not to accept and to cancel orders, even partially, if they are not consistent with the commercial policy of the Sales Conditions
In case of conflicts between the contents of these Subscription Conditions and the General Sales Conditions, these conditions shall prevail.
The peculiarity is that the Customer who joins the "POC Service Subscription" program consents to the Company automatically generating scheduled Purchase Orders for the indefinite renewal of the "Hytalk Subscription" with the renewal frequency selected during activation and with payment automatically charged to the credit card.
The order confirmation email contains the "View subscription" link where the Customer is enabled with their account to access the Hytalk Subscribers Reserved Area of the Website and where they can manage their subscription.
Modification of Orders
Whichever option the Customer chooses, they can manage their subscription, including changes to items, quantities of terminals and accessories, and the increase of related subscriptions, directly within the reserved area of the Website.
If delivery of an Order has already been arranged at the time the Customer makes the change, it may not be possible to cancel or modify the shipment, and the change will be implemented in the next Order.
6. PRODUCT FEATURES AND EXCLUSIONS
Through the program, only products selected by the Company for this purpose at the time of joining can be purchased through scheduled and recurring orders.
PoC terminals allow the use of the Customer's WiFi network (at no additional cost), otherwise it is possible to use a single-operator or multi-operator data SIM and use the LTE cellular network (additional costs depending on data traffic).
The current supply of PoC terminals does not include data SIMs.
Customers who intend to rely on an LTE cellular network must obtain SIMs from an operator of their choice: TIM, Vodafone, Wind, Tre, Iliad. By consuming only a few gigabytes (GB) of internet traffic, it is possible to opt for a low-cost monthly data package. If you also want to communicate abroad, you can choose a multi-operator SIM, which also allows for maximum coverage by automatically roaming between the various mobile radio networks.
For an audio-only and message-only PoC service (no video), we recommend equipping PoC terminals with data SIMs of at least 1GB per month.
For any information, please contact us (Monday-Friday, from 8:30 to 17:30) via email: shop@bpg.it
7. PRODUCT AND PRICE CHANGES
Product prices may be subject to changes and variations during the term of the subscription. Any changes in the selling prices of the products selected by the Customer at the time of joining the program will be promptly communicated to the Customer via e-mail; the Subscription will be adjusted to the new price starting from the first Order following the effective date of the new price list, it being understood that the Customer may choose not to accept the change and consequently cancel the subscription.
The Company also reserves the right to change its product catalog as a result of changes in its commercial policy. Should one or more products selected by the Customer for their subscription no longer be available, the Company will contact the Customer, who may decide to change the assortment of their subscription by selecting different products from the catalog, it being understood that the Customer may choose not to accept the change and consequently cancel the subscription.
8. PAYMENTS AND INVOICING
Payment for orders related to the subscription program can only be made with a credit card belonging to the Visa / MasterCard / American Express circuit.
The price for the purchase of products and any shipping costs will be charged at the time of shipment of the purchased products.
All financial information (e.g., credit/debit card number or expiry date) will be forwarded, via encrypted protocol, to the banks that provide the relevant remote electronic payment services, without third parties being able to access it in any way.
The credit/debit card number and all financial information will also never be used by the Company except to complete the Customer's purchase procedures and to issue any refunds, or if it becomes necessary to prevent or report to the police the commission of fraud through the Site.
At any time during the validity period of the subscription, if the payment method is not suitable to proceed with one of the programmed Purchase Orders, the subscription will be temporarily suspended and no Order will be processed. The Company will contact the Customer to inform them of the subscription suspension.
It will be the Customer's responsibility to provide a new payment method as soon as possible and in any case no later than the time indicated in the communication of the subscription suspension, or to notify the restoration of the availability of the already registered credit or debit card.
At the time of joining the program, the Customer may request the issuance of a tax invoice for each Purchase Order, in the manner that will be indicated during the registration procedure. It will not be possible to request the invoice once the registration procedure has been completed.
The use of prepaid or rechargeable cards may lead to limitations in the generation of recurring orders for the POC service subscription. We suggest checking with the Customer's bank in advance whether the selected card is suitable for use.
9. SHIPPING AND DELIVERY
Products purchased, including configuration and activation, for each Purchase Order submitted by the Customer under the Program will be delivered by the Company via courier to the address indicated in the Purchase Order within 5 (five) business days from the date of conclusion of the contract.
All orders will be processed and delivered on weekdays (Monday-Friday, excluding Italian public holidays) during office hours, from 8:30 AM to 5:30 PM. Orders placed on Saturday and Sunday will not be processed until the following Monday. Orders placed after 2 PM will not be processed until the next business day.
Should products purchased through the Site be in significant quantities, or the related contract be concluded within promotional initiatives or temporary initiatives of any nature, or during critical times of the year close to company holidays, the Company does not guarantee delivery within the terms indicated above.
In these cases, the delivery period may vary based on product availability or the technicians who will configure the systems or the characteristics of the promotion. Such variations will be duly communicated by the Company on the Website and/or via email or other communication methods.
10. WARRANTY
Products sold to Consumers are covered by the legal warranty for conformity defects, in accordance with the Consumer Code.
All products sold on this site, in addition to being covered by the legal warranty, are covered by the manufacturer's commercial warranty, which is added to, but does not replace, the 24-month legal warranty to which the consumer is entitled by right, under the conditions provided by law.
Commercial warranty: The Company will provide additional technical assistance interventions under warranty, provided that the POC service subscription is still active or that, in case of interruption, the Customer has subsequently subscribed to a renewal subscription.
To assert the legal conformity warranty, the Consumer must consult our Warranty Management
11. SUBSCRIPTION DURATION – CANCELLATION
Enrollment in the subscription program and the consequent stipulation of the contract are understood to be for an indefinite period. However, the Customer may cancel the automatic renewal of the subscription by giving notice 30 days before its natural expiration.
All cancellations are subject to the Cancellation Policy.
Once the renewal cancellation has been exercised, upon the natural expiration of the subscription, the Company will no longer be obliged to perform any services for the Customer, nor will the latter be obliged to make any payment under these terms of sale within the program.
The Company reserves the right to terminate the contract in accordance with Article 1456 of the Civil Code in the event of non-payment by the Customer within the agreed terms. In such cases, the Company will notify the Customer at least 15 days in advance, within which the Customer can rectify their position; after this period the contract will be considered terminated and the Company will no longer provide the subscription service.
The Company shall have the right, at its sole discretion, to terminate the " POC Service" program at any time for reasons of commercial opportunity. In such an event, the Company will formally notify the Customer of its withdrawal from the Contract with at least 30 days' notice, committing in any case to complete all deliveries scheduled before the effective date of the consequent contract termination and properly paid by the Customer.
Any contractual or extra-contractual liability of the Company for direct or indirect damages to persons and/or things caused by the non-provision of the service for the reasons mentioned above is expressly excluded.
12. APPLICATION AND MODIFICATION OF TERMS AND CONDITIONS
Before joining the program, the Customer declares to have read and understood these conditions, as well as all information provided during the purchase procedure and the contents of the following sections: Terms of Sale, Terms of Use, Privacy Policy and to accept them fully and without reservation.
The Company reserves the right to change the content of the aforementioned sections of the Website, connected with the execution of the subscription contract, by highlighting them on the Website. We therefore invite the Customer to periodically consult the Website to check for any updates or changes. Any changes will be effective after publication on the Website. The conditions applicable to each product delivery will always be those in force at the time of joining the program.
13. PRIVACY
The Customer's personal data provided during the subscription, in accordance with the provisions of the EU Regulation on the processing of personal data (GDPR), will be processed only for purposes related to the continuation of the subscription and the delivery of Purchase Orders.
The Customer can obtain information on how we process personal data by accessing the information on the processing of personal data (Privacy Policy) which we invite you to periodically consult, like these Sales Conditions, to check for any updates or changes.
For other conditions relating to the use of the Website, we also invite the Customer to read, if not already done, our Terms of Use and the Cookie policy, which we invite you to consult periodically, like these Sales Conditions, to check for any updates or changes.
14. CUSTOMER SERVICE
For any information or complaints, please contact (Monday-Friday, from 8:30 to 17:30): BPG RADIOCOMUNICAZIONI S.r.l. SHOP department - Via Nazionale 13, 10060 Pinasca (TO) via email: shop@bpg.it
15. APPLICABLE LAW
The Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 no. 206 (so-called Consumer Code), with specific reference to regulations on distance contracts and by Legislative Decree 9 April 2003 no. 70 on certain aspects concerning e-commerce.
The competent court for the resolution of any dispute will be that provided by current Italian legislation at the time of the conclusion of the contract.
The European Commission provides a platform for online dispute resolution, which the Customer can access via this link: http://ec.europa.eu/consumers/odr/